Context
Distributed representatives requiring up-to-date information and resources.
Problem
Email-based distribution of materials led to outdated or inconsistent information.
Constraints
Representatives needed self-service access without increasing support load.
Scope
Technical owner responsible for access control and admin tooling.
Strategy
Centralize resources behind authenticated access with lightweight admin controls.
Architecture
Built a sign-up portal with admin oversight, session tracking, and password reset workflows.
Impact
Improved information consistency and reduced manual support requests.
Effects
Representatives adopted the hub as a primary source of truth.
Artifacts
Rep onboarding flow
Available upon request
Admin access management interface
Available upon request
Key Insights
Internal tools succeed when they replace informal channels with clarity.